Returns & Refunds
Returns for unused standard products
You may request a return or exchange of an unused standard product within 7 days of delivery. Products must be unused, in their original condition and in complete, intact original packaging.
Please contact YS Tools with your order number and the item you wish to return before sending anything back. We will confirm eligibility and provide return instructions.
Used cutting tools
Used cutting tools are not eligible for change-of-mind returns or exchanges, including purchases of an incorrect size. Breakage, chipping or normal wear during use does not automatically qualify for a refund or replacement.
Suspected manufacturing defects are reviewed case by case based on the available evidence. The 7-day ordinary return period and unused-product requirement do not exclude claims concerning manufacturing defects or rights available under applicable law.
Custom-made tools
Custom-made tools are not eligible for returns or exchanges for non-defect reasons, including a change of mind or incorrect specifications supplied by the customer. Suspected manufacturing defects or discrepancies from agreed specifications should be reported to us for review.
Incorrect, damaged or potentially defective items
Contact us promptly if you receive the wrong item, an item damaged in transit or a tool with a suspected manufacturing defect. Include your order number, a description of the issue and clear photos of the tool, its markings and the affected area. For shipping damage, keep the packaging and include photos of it.
If the tool has been used, we may also request the material being machined, spindle speed, feed rate, cutting depth, installation details and approximate usage time. Photos alone may not establish the cause of a failure. We may request the tool’s return for inspection before confirming a refund or replacement.
Normal wear and damage caused by impact, improper installation or unsuitable operating conditions are not manufacturing defects. Each claim will be assessed using the information available.
Return shipping costs
The buyer is responsible for return shipping costs, except where applicable law requires otherwise.
Please contact YS Tools for return approval and shipping instructions before sending an item back.
Refunds and exchanges
After receiving and inspecting a return, we will notify you whether it has been approved and confirm the refund or exchange arrangements. Approved refunds are issued to the original payment method. Bank or payment-provider processing time may vary.
Contact us
Contact YS Tools with your order number to request a return or discuss a product issue.
This policy does not limit rights available under applicable law.